> ## Documentation Index
> Fetch the complete documentation index at: https://docs-pos.solya.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Returns & exchanges

> Refund against an original sale and hand back cash or store credit.

The **Returns** screen reverses a charge: look up the original sale, choose what to
return, and settle the refund (`POST /v1/returns`).

## Finding the original sale

Search past tickets to find the sale being returned against
(`GET /v1/orders`). The return is processed against that original charge.

## Refund methods

A refund is settled by one of the modelled methods:

* **Cash** — a cash refund debits the store's open register drawer, so the drawer
  position stays correct.
* **Store credit / exchange** — recorded as the refund method on the return.

<Note>
  For the pilot, `store_credit` / `exchange` are recorded as the refund method but do
  not yet mint a redeemable stored-value instrument — the refund produces no cash
  movement and no gift card is issued from the returns flow. To hand a customer
  redeemable value, issue a [gift card / credit note](/en/caisse/cartes-cadeaux)
  directly.
</Note>

## Related

* [Take payment](/en/caisse/encaissement) — the sale a return reverses.
* [Gift cards](/en/caisse/cartes-cadeaux) — issue redeemable stored value.
* [Daily cash session](/en/caisse/journee-caisse) — the drawer a cash refund debits.