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The Returns screen reverses a charge: look up the original sale, choose what to return, and settle the refund (POST /v1/returns).

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Finding the original sale

Search past tickets to find the sale being returned against (GET /v1/orders). The return is processed against that original charge.

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Refund methods

A refund is settled by one of the modelled methods:
  • Cash — a cash refund debits the store’s open register drawer, so the drawer position stays correct.
  • Store credit / exchange — recorded as the refund method on the return.
For the pilot, store_credit / exchange are recorded as the refund method but do not yet mint a redeemable stored-value instrument — the refund produces no cash movement and no gift card is issued from the returns flow. To hand a customer redeemable value, issue a gift card / credit note directly.