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The SAV counter is the in-store after-sales and repair desk: register a repair drop-off with a deposit and track the order through to pickup. It opens on the managed list of repair orders with search, a status filter and pagination.

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Intake

New SAV order opens the intake form: the article (label / SKU), the issue description, the quote amount, and the deposit taken at drop-off (POST /v1/repairs). Creating a repair order requires the pos.sav.manage permission.

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Repair lifecycle

A repair order moves through a fixed set of transitions:
  • To workshop — the item is sent for repair.
  • Ready — the repair is done and the item is ready for pickup.
  • Collect — the pickup modal closes the order when the customer collects.
  • Unrepairable — the item cannot be repaired.
The list is read live and scoped to the store (GET /v1/repairs). All repair logic runs in the shared SAV domain.